Return & Refund Policy

Quality Defects or Incorrect Items

If you discover a quality defect or receive an incorrect item, please contact us within 30 calendar days of delivery to request a return and a full refund.

For eligible returns due to quality defects or incorrect items, WindowShadesHub will cover the return shipping costs. No restocking fee will be charged, and no shipping or handling fees will be deducted from the full refund for the affected item.

Custom Products and Personal Reasons

Our blinds and shades are custom-made. Once production has begun, returns or refunds are not available for customer measuring errors, changes of mind, ordering the wrong product, or other personal reasons.

This policy does not affect eligible returns for quality defects or incorrect items as described above.

Color Variations and Size Tolerances

Colors may vary slightly from what appears on your screen due to differences in monitors, lighting conditions, dye lots, and the natural characteristics of textile materials. Such minor color variations are normal and are not considered product defects or valid reasons for return or refund.

Because fabric is a flexible textile material, slight variations in length, drape, and tension may naturally occur. A variation of up to approximately ±1 inch in fabric length is not considered a quality defect, provided that the product remains functional and suitable for its intended use.

Order Cancellation

You may cancel your order for a full refund by emailing support@windowshadeshub.com within 24 hours of placing your order.

Your cancellation request must be received by us within the 24-hour cancellation period. Cancellation requests received more than 24 hours after the order is placed are not eligible for cancellation or a refund.

How to Request a Return

Email support@windowshadeshub.com with your order number, a description of the issue, and clear photos showing the defect or incorrect item.

Even if return shipping may take additional time, you must contact us within the 30-day return period. We will provide return instructions and the return shipping address.

You must contact us before sending any item back. Please package the product securely to help prevent damage during return shipping.

Return Condition Requirements

Returned items must be unused, uninstalled, and in resalable condition, with all original hardware, accessories, and components included.

We recommend keeping the original packaging.

We reserve the right to refuse a refund if the item has been installed, damaged, stained, altered, or modified.

Refund Processing

Once we receive and inspect the returned item, any approved refund will be issued to your original payment method.

Please allow 3–10 business days for the refund to appear in your account, depending on your bank or payment provider. Banks and third-party payment providers may require additional processing time.

Contact

For return and refund assistance, email support@windowshadeshub.com.