Shipping policy

Official Shipping Policy

We strive to offer stable, transparent and hassle-free global shipping services for every order. Kindly read through our full shipping policy carefully prior to completing your purchase.

Shipping Destinations

We provide worldwide shipping service covering the majority of countries and regions across the globe. Available shipping methods and corresponding fees will be automatically generated according to your shipping address and displayed clearly on the checkout page.

Our primary shipping service areas include (but are not limited to):

United States and affiliated U.S. territories
Canada
United Kingdom
Germany
France
Italy
Spain
Netherlands
Australia
Mexico
New Zealand

If your receiving address is unavailable during checkout, or located in remote areas with limited logistics coverage, please feel free to reach out to our support team. We will customize the most suitable shipping solution and confirm exact shipping costs for you before dispatching your package.

Shipping Timeline

All of our products are made-to-order custom items. The overall delivery period is divided into two separate phases: order processing time and logistics transit time.

Order Processing Time (Custom Production)

4–5 business days

Please note that processing time is not included in shipping transit time.

Shipping Transit Time (After Order Shipment)

(Pure logistics time, excluding custom production period)

Standard Express Shipping: 6–10 business days
Priority Expedited Shipping: 3–5 business days

All delivery time estimations are calculated based on regular business days (Monday to Friday), excluding weekends and official public holidays. Actual delivery time may be extended due to uncontrollable factors such as logistics carrier delays, customs clearance inspection, or annual shopping peak seasons.

Estimated Total Lead Time (From Order Placement to Final Delivery)

(Total duration covers both production processing and shipping transit)

Standard Express Shipping: 10–15 business days
Priority Expedited Shipping: 7–10 business days

The above total delivery time is for reference only. Variations may occur depending on final destination, order customization complexity and unexpected logistics fluctuations.

Shipping Fees & Free Shipping Benefit

Free Standard Shipping: All orders with a subtotal over $99 USD
Flat-rate Shipping Fee: A fixed shipping cost of $20 USD applies to all orders below $99 USD

Complete shipping charges will be automatically calculated and displayed on the checkout page before you proceed with payment.

Important Note: Additional shipping fees may be charged for special scenarios including sample orders, upgraded expedited shipping services or shipments to specific remote regions. Extra costs are determined by package weight and item quantity, and will be shown transparently at checkout.

Authorized Shipping Carriers

We cooperate exclusively with well-established global logistics providers to ensure safe and fast delivery: FedEx, DHL, UPS and USPS.

Once your package is dispatched, you will receive an official shipping confirmation email containing your unique tracking number and carrier information. You can also track your shipment status anytime directly via your member account.

Shipping Address Rules

We do not support delivery to P.O. boxes or military mailing addresses for custom curtains and matching hardware orders. Please double-check and confirm your accurate residential or commercial shipping address before completing checkout to avoid delivery failure.

Duties, Customs Fees & Taxes

All routine shipping fees, import duties and local consumption taxes are already included in the quoted shipping cost displayed at checkout. In extremely rare cases where extra customs charges are required locally, our support team will contact you for confirmation in advance.