Refund policy

Return & Refund Policy

We support returns for full refunds within 30 calendar days after you receive your shipment. To initiate a full refund, kindly send your purchased items back to our warehouse within this 30-day window. Please note that original shipping charges and service handling fees are non-refundable under any circumstances.

We approve return requests for damaged goods or incorrect shipments reported within 30 days after delivery, provided that such issues stem from manufacturing quality defects instead of accidental breakage or improper operation caused by customers.

Please note that we reserve the right to decline return applications under the following conditions:

  • Product damage caused by improper use or accidents after order delivery
  • Return requests raised for reasons unrelated to manufacturing quality faults
  • All custom-made window blinds are non-returnable unless confirmed with valid quality defects. Please double-check all measured dimensions carefully before placing your order.

All product damage issues must be reported to our support team within 30 days upon receipt. You are required to describe detailed product defects clearly and submit an official return application via our support mailbox: support@windowshadeshub.com. We will not process refunds or replacements for any items with expired after-sales warranty coverage.

For all returned items, complete original packaging and matching original printed inserts must be kept intact without any tearing, cutting or other damage. Kindly enclose your order invoice copy and finished return form together with returned goods to speed up our after-sales review. Our finance team will start the refund procedure immediately after our warehouse completes full inspection of returned packages.

Order Cancellation

You can cancel your placed order and apply for a full refund by sending us an email within 24 hours after payment. Please be informed that order cancellation will not be available once exceeding the 24-hour time limit.

After-sales Solutions for Different Order Issues

Incorrect Product Size

We highly recommend using a rigid metal measuring tape for accurate dimension measurement. Flexible non-metal measuring tapes are prone to stretching and dimension deviation, which are not suitable for blind measurement.

In rare cases where we deliver blinds with wrong sizes due to production errors, we will arrange free remanufacturing or professional size adjustment. windowshadeshub reserves the final right to decide the specific after-sales solution, and we will cover all inbound return shipping expenses.

If you intend to modify product sizes after order shipment, such requests cannot be accepted. All orders will be processed once confirmed, and we do not accept returns due to personal change of mind.

Color Inconsistency

Minor color difference between real products and online display pictures is inevitable, affected by different monitor resolutions, ambient lighting and fabric production batches. We do not accept return requests for such normal color variations, and we suggest you take this factor into consideration before checkout.

Similarly, we cannot support color modification requests after order shipment. Once your order enters production, no voluntary return or exchange caused by personal preference changes will be approved.

Return Shipping Fee Liability

Free Return Shipping Covered by Persilux

Important Verification Notice: Customers need to provide clear product photos for preliminary fault confirmation.

We will cover all return shipping fees and offer full refunds for the following merchant-side errors:

  • Wrong goods delivered, including incorrect curtain colors or styles
  • Visible product damage upon arrival, such as obvious stains and physical breakage

All refunds will be sent back via your original payment channel.

You are not responsible for any return shipping costs if product damage or wrong delivery is caused by our mistakes.

Return Shipping Fee Paid by Customers

Free return shipping service is not applicable for returns caused by personal subjective reasons, including the following cases:

  • Unrealistic product expectation: requiring extra functions that are not marked on our product page
  • Unsuitable installation space while products are produced strictly according to confirmed sizes; dissatisfaction with actual product color
  • Personal change of mind or no longer needing the ordered items
  • Subjective dissatisfaction with overall product quality that does not constitute real quality defects
  • Wrong orders placed due to personal operating errors

A size deviation within ±2 inches belongs to acceptable industry tolerance range. We only compensate for the price difference of mismatched dimensions, and refuse free remaking, replacement and reshipment services.

All shipping fees incurred under the above personal reasons shall be borne by customers independently, and the exact cost depends on your selected courier company.

Restocking Fee Policy: We will never charge any restocking fee for all eligible returned items.

Refund Processing Timeline

All refund funds will be returned to your original payment account automatically.

  • Refunds are unavailable for all shipped orders and customized made-to-order products
  • Items that have been unpacked, installed or used are not eligible for refund services

Normally, refunds take 3 to 10 business days to reflect in your account, determined by refund types, payment methods and additional processing time of third-party payment platforms.

Most refunds will be completed within 7 business days. Bank systems and third-party payment providers may lead to slight arrival delays due to their independent review mechanisms.

Credit cards, debit cards and other third-party payment processors may require extra review time based on their internal operational rules.

We clearly state the full refund processing cycle in this policy to eliminate customer worries and avoid unnecessary after-sales disputes brought by uncertain refund arrival time.

Feel free to contact our customer support team anytime if you have any questions or concerns about our return and refund rules.

Please reach out to our support email to get the official return address before sending back any packages.

Contact Email: info@windowshadeshub.com